Chat Service Degradation

Incident Report for SMRT Systems

Resolved

Our engineering team have identified and restored the component which was responsible for the issues. While this issue is now resolved, we will continue to monitor the system closely for any further problems.

Posted Mar 04, 2019 - 06:00 PST

Identified

We're investigating a partial service degradation with the SMRT Chat/Messaging platform. Users may see errors such as "Cursor subscription timed out" while using the chat. No other components in SMRT are affected and all incoming customer email/sms messages will still be delivered.

Posted Mar 04, 2019 - 05:19 PST

This incident affected: SMRT POS (POS).