Degraded Performance

Incident Report for SMRT Systems

Resolved

The system has been operating normally for the past hour.
We apologize for the disruption to this morning's workflow. A new version of SMRT, released last night, caused the system to operate poorly (to say the least) under full load.
We are revising our internal testing practices to prevent such load-balancing issues in the future.

Posted Aug 08, 2017 - 09:43 PDT

Monitoring

System is operational again. We're actively monitoring the system should the issue arise again.
We will update you with a post mortem soon

Posted Aug 08, 2017 - 08:09 PDT

Update

While the system did stabilize for a while, SMRT is still experiencing issues in detailing.
Relevant staff is working on resolving the issue right now.

Posted Aug 08, 2017 - 07:03 PDT

Identified

The system is currently running slower than normal. We've identified and are working on resolving this issue.

Posted Aug 08, 2017 - 06:07 PDT