Outage

Incident Report for SMRT Systems

Resolved

This incident has been resolved.

Posted Jun 09, 2020 - 17:29 PDT

Update

We believe the issue has been resolved, SMRT would like to thank you all for your patience.

Posted Jun 09, 2020 - 17:22 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 09, 2020 - 17:21 PDT

Update

It is a worldwide IBM outage: https://status.aspera.io/

Posted Jun 09, 2020 - 16:26 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 09, 2020 - 16:22 PDT

Update

IBM has provided us the following feedback on the current issue:
“We are actively investigating this issue, and will return back with an update as soon as possible. We are treating this with the utmost priority, and have escalated to management for visibility.”

Posted Jun 09, 2020 - 15:54 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 09, 2020 - 15:54 PDT

Identified

One of our cloud service providers, IBM, is down. We’ve contacted their support and are attempting to reroute traffic. Please stand by for further updates.

Posted Jun 09, 2020 - 15:42 PDT

This incident affected: SMRT POS (POS).