Vantiv/Worldpay connectivity issues

Incident Report for SMRT Systems

Resolved

The outage is over.

Posted Mar 07, 2018 - 10:35 PST

Update

As of 1:18pm ET, Vantiv are still experiencing downtime.

Posted Mar 07, 2018 - 10:18 PST

Identified

We've identified elevated connection errors with our processor Vantiv/Worldpay.
Our payment retry system should automatically process the payments as Vantiv comes online again.
We're monitoring the situation closely and will send another update in 15 minutes.

Posted Mar 07, 2018 - 09:59 PST